Quality Management

Conducting Research

This week you learned about strategic quality management. There are various methods that can be used in conducting research and obtaining customer input. Thinking about your workplace and the product or services offered, what methods of obtaining customer input do you feel is beneficial? Explain your thoughts.

Your initial response should be a minimum of 150 words. Your work should be in your own words and should include research to support your response. Be sure to avoid Wikipedia as a resource as this is not a reliable source. Include your resources at the end of your response. Once you have completed your response, you will want to respond to at least two (2) of your classmates responses. Please remember that your responses to your classmates should be substantive and should promote additional discussion within the classroom. Simple “I agree” responses will not be counted towards your participation grade.