Patient Satisfaction Quality Improvement Project: Summary

Patient Satisfaction Quality Improvement Project: Summary

Here is the rubric for this Patient Satisfaction Quality Improvement Project: Summary assignment for Patient Satisfaction Quality Improvement Project: Summary

*Based on your organization’s data, or an organization of your choice, analyze the data metrics and dashboards used to select a patient satisfaction quality improvement opportunity.

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*If you are analyzing a hospital-based system, include the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores in your analysis. Patient Satisfaction Quality Improvement Project: Summary .

(A hospital that I chose is Glendale Memorial Hospital and Medical Center, Zip code: 91207, Glendale, CA). If you go to this website, https://www.medicare.gov/hospitalcompare Then, type in zip code and the hospital information, a new screen will pop up and then go to the tab (Survey of patients’ experiences) then, you will get HCAHPS scores. You will need to include HCAHPS scores of Glendale Memorial Hospital for this assignment. For HCAHPS information, please go to this website, http://www.hcahpsonline.org/globalassets/hcahps/facts/hcahps_fact_sheet_november_2017a.pdf

*Write a 700-word summary that analyzes the laws, regulations, policies, and procedures that may affect the quality improvement project. Patient Satisfaction Quality Improvement Project: Summary .

*Criteria: Each category needs to be explained thoroughly.