Please answer the following by number with supporting references.

1. What are some functions of human resource (HR) management? For each function, how do you see this affecting your current or previous workplace? Provide examples.

2. Can you provide an example where you have recognized excellent customer service and what you felt the attributes were that caused you to feel the company cared about your satisfaction?

3. Why do training professionals need OD competencies, and why do OD professionals need trainer competencies?

4. Assess the value of aligning training with business strategy.

5. Apply the training process model to an organization.

6. Evaluate training as an open system including input, process, and output based upon organizational dynamics and environment.